Top 10 Use Cases of RPA in Banking & Finance Industry Leave a comment

Societe Generale Bank, Brazil has been the leader in financial services, and it could become possible by automating tedious, repetitive tasks through robotic process automation. The data used in the financial industry is huge and complex, but the regular automated reports prepared by RPA bots help the employees to be better informed and provide par-excellence customer service. The positive value added to enhance the customer experience has significantly transformed the business model. AIMultiple informs hundreds of thousands of businesses (as per similarWeb) including 60% of Fortune 500 every month.

rpa finance examples

Prior to automation, the staff had to spend several hours each day gathering the necessary documents. The bot now automates these tasks and enables the comparison of various data points across multiple sources. QA controls and audits have traditionally been manual and only looked at some portions of the portfolio.


RPA bots can simplify data transfer between systems as loan processing includes input from multiple systems. We offer RPA solutions to financial institutions seeking to up their game or keep up with the industry’s rapid changes. In addition, our AI-powered intelligent RPA solutions are highly secure, low in code, analytics-rich, and capable of dynamic interaction while debugging. With so many benefits, banks should explore implementing RPA in all of their operational areas to improve customer experience and gain a competitive advantage. Automating the entire AML investigation process is one of the best examples of RPA in banking. RPA can easily automate these repetitive and rule-based operations, resulting in a maximum reduction in process TAT.

Dean implemented one system for a banking and insurance company that wanted to improve various processes involved in master data management and financial account maintenance. For example, they used RPA to automate three back-office processes related to seizure of financial assets for customers based on official legal requests made by executors. People could then focus on more judgement-oriented tasks such as reviewing and validating the data being updated. For years, finance teams have used robotic process automation (RPA) to improve the speed, efficiency and accuracy of specific tasks. Now, they’re taking RPA to the next level by combining it with machine learning (ML).

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RPA bots can be programmed to crawl bid websites, search for relevant RFPs and alert responsible to take the lead from there. You can also explore case studies of intelligent automation for more examples. RPA bots can automatically schedule maintenance by observing each tower’s last maintenance, age, server load, and geographical location. RPA can extract each meter’s usage amount from the meter’s cloud database, put it on the bill, and automatically calculate its cost/watt. Automatically classifying disputes, resolving simple ones,, and assigning the complex ones to related parties is a relatively simple yet effective back-office process to automate through RPA. The benefit is that, especially in inflationary times, restaurants can adjust their meal prices with respect to ingredients’ costs.

rpa finance examples

In this section, we’ll take a closer look at some of these benefits and what they could mean for your business. One of the most frustrating problems for banks is the number of accounts they are forced to close because customers fail to send the required documents to verify their identities and standing. Know your customer (KYC) is a laborious but crucial requirement for banking and financial service providers. Each customer needs to be examined to ensure they are who they say they are, and that they’re not attempting to conduct fraudulent activity. The global RPA market in financial services is set to grow to $4.8 billion by 2030, according to Allied Market Research, up from just $340 million in 2020. This is a clear sign of the major appetite for the technology, and it has been adapted by many leading players in the space, such as BNY Mellon.

Finance and Accounting

The form would then be sent to a central mailbox, where the RPA system processes it with no manual intervention. Happily, these challenges are only applicable if you decide to build RPA solutions in-house. All modern RPA platforms offer solutions that solve both data extraction and system integration issues.

  • Inventory management typically involves reconciliation across multiple systems as companies find it challenging to bring all inventory management features under one system.
  • Over the course of the rest of the month they will notice how the bot worked and can identify any in-use problems or limitations.
  • RPA and intelligent automation allows banks to run repetitive processes like data entry and customer service more accurately and effectively, without overhauling existing systems.
  • Since most of the accounting processes are repetitive, time-consuming, and require high precision, RPA bots come in handy to reduce costs and increase accuracy in performance.

The proper implementation of RPA in finance results in cost savings, improved employee productivity & efficient business processes. Robotic Process Automation employs intelligent software robots (bots) that identify and mimic human interactions with core legacy systems and other desktop applications to execute processes. Robotic process automation or RPA is one of the most disruptive technologies of this era.

The evolution of RPA in finance

There are many different areas within a finance team where RPA tools prove to be game changing. Beyond reducing errors and achieving efficiency, this transfer of responsibility from manual labor to automation will allow your team to spend their rpa finance examples time on high-level, strategic, and creative tasks. So, it is a good practice to carefully determine your starting point and partner with a reputed financial software development company like Appinventiv to embrace RPA trends in finance.

The scalability enabled by RPA opens banks and finance firms up to whole new worlds of sustainable growth, allowing them to gain competitive advantages in this fierce market. One error at any part of the process can cause delays to an already time-consuming process. RPA is able to extract data from multiple sources, format data, and create (or even send) updates to clients. Financial planning consists of forecasting and conducting comparisons between forecasts and reality. Both of these activities require pulling data, formatting data, and compiling data as visually accessible information. Additionally, it’s helpful to know Days Sales Outstanding (DSO), which is the time it takes to get paid.

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Surprisingly, these errors can result in more than 25,000 hours of avoidable rework, amounting to approx $878,000 in annual costs. Understandably, financial firms want to reverse this trend and stay safe from the risk of human errors. Finance is under pressure to increase the ROI on finance robotics (sometimes called robotic process automation or RPA, smart automation, or intelligent automation). At the same time finance robotics must be scaled out of shared services and into other finance subfunctions such as procurement and tax. The HPE cash application team processes a huge volume of payments from customers in over 50 countries. This process often starts with bank statements that need to be rendered in the appropriate format and copied into the accounts receivable application for a given department or group.

rpa finance examples

The system learns from this user intervention, allowing it to automatically detect the customer in the future. In terms of fraud detection, it’s been estimated that analysts are spending 90% of their time collecting and entering fraud-related data into the system. From there, RPA was developed into enterprise resource planning (ERP) and customer relationship management (CRM) platforms.

Here are a few key benefits of RPA implementation in finance and accounting:

While the use of artificial intelligence and RPA tools minimize the need for human intervention, the way in which they automate processes is different. However, when it’s up and running, robotics can provide immense long-term value that continues increasing as companies scale. In the banking and finance industries, the benefits come in the form of reduced manual work, improved compliance and risk management, and a better customer experience. Today’s consumers have more options than ever for financial services, and they have high expectations for personalized services, fast processing times and responsive support.

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